Refund policy
Returns & Exchanges
Every WITOLDI piece leaves us unworn and complete. This policy exists to keep it that way.
Returns
Return Window
You may request a return within 21 days of delivery by writing to hello@witoldi.com with your order number.
Once your return is approved, we'll email you a prepaid return label. Please ship your return within 7 days of approval, while the label is active.
Condition
Returns are accepted in original condition only:
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Unworn, except for trying on indoors
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Unwashed and unaltered
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Free of perfume, smoke, cosmetics, deodorant, stains, pet hair, or other signs of wear
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With all required seals and tags still attached
Jackets: The WITOLDI Quality Seal on the lapel and the original hang tag must both remain attached.
Trousers: The original hang tag must remain attached.
Removing a required Quality Seal or hang tag means the piece has been accepted for wear and is no longer eligible for return.
Items that do not meet these conditions will not be accepted. If a return is declined after inspection, we'll contact you and share photographs documenting the reason.
Whenever possible, please return your item in its original packaging.
Complimentary Size Exchange
Your first size exchange is complimentary when requested within 14 days of delivery.
The exchange must be for the same style and color in a different size and is subject to availability. We cover shipping both ways.
The item being exchanged must meet the same condition requirements described above, including all applicable Quality Seals and hang tags.
If your requested size is unavailable, you may choose a refund, subject to the standard return terms, or store credit.
If You Exchange and Then Decide to Return
An exchange does not restart the original 21-day return period.
However, we want you to have enough time to try your replacement size. If your replacement arrives near the end of the original return window, you will have at least 7 days from delivery of the replacement to request a return.
A subsequent return is subject to the standard $10 return shipping fee.
The complimentary exchange benefit is limited to one exchange per item.
Inspection
Every return is inspected by hand before a refund is issued.
If we find signs of wear, washing, damage, alteration, or missing seals or tags, we'll reach out with photographs so you can see exactly what we found.
Refunds
For standard U.S. returns, $10 will be deducted from your refund for the prepaid return shipping label.
Once your return has been received, inspected, and approved, your refund will be issued to your original payment method within 5–7 business days. Your bank or card issuer may require additional time for the refund to appear on your account.
Original express or expedited shipping charges, if any, are non-refundable.
If a return is due to a confirmed manufacturing defect or an error on our part, we cover the shipping costs and the $10 deduction does not apply.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact hello@witoldi.com within 7 days of delivery with your order number and photographs of the item and packaging.
Please do not send the item back before contacting us. We'll review the issue and provide the appropriate return, replacement, or other resolution at no shipping cost to you when the issue is confirmed.
Repairs
If a seam, button, or other detail gives way, please write to hello@witoldi.com with your order number and, when helpful, a photograph.
We'll review the issue and work with you on the appropriate way to make it right.
How to Start a Return or Exchange
Email hello@witoldi.com with:
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Your order number
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The item you wish to return or exchange
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For an exchange, the size you would like instead
Once approved, we'll send you return instructions and a prepaid shipping label.
Please do not send merchandise to an address found on the original shipping package without first contacting us, as the appropriate return address may be different.
Shipping
We currently ship within the United States.
Questions
We're happy to help.